About Us
Our Location               
Join Our Team
Conference Center
Contact Us
FAQ
Links
Employee Access



Our Mission is to enable persons with  disabilities and their families to achieve their potential through self-determined goals in partnership with the Agency. 

We will provide leadership in our community to develop the necessary human and financial resources to fulfill this mission.

 

Frequently Asked Questions


Check our
List of Acronyms

FAQ by department:
> Community Development
> Community & Family Services
> Day Services
> Residential Services
 

Have a question
you don't find on this page? 
Click here to e-mail us a question.

Community Development - Frequently Asked Questions

1. Question: Can I get a tax exemption for an inkind donation?
1. Answer: 
Any inkind donation (donation of goods or services) is tax deductible when the donor provides name, address, item donated and value of the item.

2. Question: How are Memorial Donations acknowledged?
2. Answer: 
The donor is sent a thank you note and the deceased person’s family is sent a note informing them of the donation.

3. Question: Are receipts sent for donations?
3. Answer: 
Receipts and thank you letters are sent for contributions of $75.00 or more per IRS regulations.  Donations under that amount have the donation amount in the body of the thank you letter and the letter can be used as a receipt.

4. Question: Where do I send donations?
4. Answer:  
Donations can be made to Friends of the Arc Foundation at PO Box 97, Utica, NY 13503-0097.  Phone: 315-724-3204.

5. Question: How do I become a volunteer for Community Development?
5. Answer: 
Volunteers are needed for occasional bulk mailings (stuffing envelopes, sealing, sorting etc.) and to work on fundraising committees.  If you are interested, please contact the community development office at 315-272-1533.

 

back to top

Community and Family Services - Frequently Asked Questions

1. Question: How do you apply for MSC?
1. Answer:
 A person meeting the eligibility for MSC service coordination simply needs to contact the Intake worker at 735-6477, Ext. 1675.

2. Question:  What is the purpose of MSC?
2. Answer: 
The purpose of MSC is to provide assistance in developing, arranging, coordinating, monitoring and creating a package of multiple services to meet an individual’s need for services to ensure they live a successful life according to their dreams and desires.

3. Question:  As an MSC service coordinator what will you do for me?
3. Answer:
  The MSC service coordinator will:
--Work with an individual and their family to explore what they want and need in life and then assist them in getting it
--Work in “partnership” with the person and their family to develop, implement, and maintain the person’s Individualized Service Plan
--Work for the individual to find resources, services, and supports that the person wants or needs
--Wake sure all providers are working towards achieving the person’s desired outcomes.

4. Question:  What is an ISP?
4. Answer:
 An ISP is a personal plan written by the MSC service coordinator and is required for all persons enrolled in MSC or the HCBS Waiver.  It contains information describing the person, identifying the person’s dreams and desires, and specifying the service and supports to achieve them.  The ISP is developed using a person-centered approach to planning with the person being the focus of all planning activities.  The content of the ISP is based upon discussions with the person, person’s family and/or advocate, service providers and others who know the person best.

The ISP must be reviewed once every six months.

 

back to top

Day Services - Frequently Asked Questions

1. Question:  Who pays for Day Habilitation?
1. Answer:
     Day Habilitation funded by Medicaid  through the Medicaid Waiver.

2. Question:  Who is eligible for day services?
2. Answer:    
Individuals who have a developmental disability, diagnosed before the 22nd  birthday are eligible for services.

3. Question:   Is there an age limitation of who can attend
3. Answer:    
There is no maximum age limitation, yet individuals must be at least 21 years of age.  (In special circumstances, a special waiver can be issued to provide services to individuals younger than 21.)

4. Question:  What are developmental disabilities?
4. Answer:
     Developmental disabilities are disabilities of a person which are attributed to mental retardation, cerebral palsy, epilepsy, neurological impairment or autism that originate before the 22nd birthday, has continued or can be expected to continue indefinitely and constitutes a substantial handicap to such person’s ability to function normally in society.

5. Question:  What are your hours?
5. Answer:    
Day Services provide services Monday through Friday, 9:00 AM to 3:00 PM.

6. Question:   Do I have to attend full-time?
6. Answer:
     No, you can attend anywhere from one day a week to five days a week, based on your wants and desires.  Half-day attendance is an option, but The Arc does not provide transportation for half-day attendance.

7. Question:   Can I attend another program while attending day services part-time?
7. Answer:    
Yes, many individuals attend part-time day services and another program the remaining days, such as vocational services.

8. Question:   How do the individuals get to the programs?
8. Answer: 
    The Arc contracts with the Birnie Bus Service to provide transportation from the individuals homes in the morning, to program and back home in the afternoon.

9. Question: Are meals provided?
9. Answer: 
  Generally, no meals are provided.  The senior day habilitation program does provide meals as the program is located at a senior nutrition site.

10. Question: Do you administer prescribed medications?
10. Answer:
   Day Habilitation programs have personnel on staff who are certified to pass prescribed medications.  Personnel includes RNs, LPNs, and Approved Medication Administration Personnel; although positions vary by site.

11. Question: How do I make a referral?
11. Answer:
   Contact either the Director of Day Services at 735-6477 Ext. 1543, or the Intake Coordinator at 735-6477 at Ext. 1675.

12. Question: Can individuals attend who are not eligible for Medicaid?
12. Answer:
   Yes, for those individuals not eligible for Medicaid they can attend on a private pay basis.

13. Question: Who do I contact if I have a question or concern?
13. Answer:
    Each program has an on-site director who can assist you with questions or concerns, or direct you to someone who can assist you.

back to top

Residential Services - Frequently Asked Questions

1. Question:  What are developmental disabilities?
1. Answer:
  Developmental disabilities are a variety of conditions that become apparent in childhood or prior to age 22 and cause mental or physical limitations. These conditions include autism, cerebral palsy, epilepsy, mental retardation, and other neurological impairments.

2. Question:  How do I access residential services for a family member or myself?
2. Answer:
  Contact The Arc Intake Coordinator at 315-735-6477, who will conduct an intake to determine specific needs for service.  Tours of homes may be arranged if desired and a residential services application initiated.  The admissions process can be further explained at that time.  Admission is completely on a voluntary basis.

3. Question:  How does a person qualify for a supportive (less than 24 hour supervision) residential setting?
3. Answer:
  Individuals are assessed in the areas of Medical, Nutrition, Financial, Socialization and Community Skills. Each category is designed to determine if the individual has the ability to live independently with minimal daily oversight. The individuals can receive up to three hours of daily oversight and guidance. Some key areas for the Supportive Living program are ability to self medicate, independence with an emergency situation, good budgeting skills and independence with community orientation.

4. Question:  What can I do if I don’t agree with the agency plan (Individualized Service Plan “ISP”) for my family member or me?
4. Answer:
  The ISP is coordinated by the individual's Service Coordinator and is supervised by Director of Medicaid Service Coordination. The Residential Program Manager develops the Residential Habilitation Plan in conjunction with the individual and their families.  There is always open communication between the individuals, their families and other service providers. Anytime the plan is not meeting the individual's needs, an amendment to the ISP can be generated and the plan can change.

5. Question:  Who pays for residential services?
5. Answer:
  Generally, the provider payment is covered by the individual’s benefits (i.e. social security, supplemental security income, veteran benefits, etc.).  If an individual earns significant wages, a portion might be used to offset the decrease in the person’s benefits.  Private pay, in certain situations, is an option.  Other funding sources include Medicaid, state and local monies.

6. Question:  What responsibilities will I have?
6
. Answer:  Living in a residence will require that I participate, to the best of my ability, in maintaining the cleanliness and neatness of my home.  I will also be responsible for not infringing on the rights of others.  House codes and chore responsibilities are usually established upon mutual agreement between individuals with staff guidance.

7. Question:  Can I choose where my family member lives?
7. Answer:
  Arc residences are located throughout Oneida and Lewis Counties. Determinations of where a person may live depend on peer group, proximity to work or day program, availability (vacancy), and the individual's requirement for staff oversight. Families are involved and are encouraged to visit prospective IRAs. The decision is made in concert with the individual and the family.

8. Question:  Will my family member or I have to share a room?
8. Answer:
  The Arc's goal is to provide a single room for every individual. Currently we have 66 single rooms. By the end of 2004, we will have 74 single rooms and 25 double rooms. Shared rooms are often a personal choice on the part of the individuals.

9. Question:  Who will care for my family member or me when ill?
9. Answer:
  The Arc has 24 hour AMAP certified staff in our IRA residences (except Supportives who have AMAP staff available a few hours a day).  The staff can administer medications and are First Aid and CPR trained.  We also have four Registered Nurses and two LPN's.  An RN is assigned to each of the residences.  The RN oversees the medical care for each individual and provides nursing treatments when needed.  The RN's are available by pager system after business hours.  We also have SUNY on call that staff can utilize if the RN is not available to answer any questions regarding the individuals medical care.

10. Question:  Can my family member come to my house for an overnight visit?
10. Answer:
  The ARC encourages family involvement and values the importance of family relationships.  We do, however, have guidelines set forth from OMRDD stating our individuals need to be in attendance at least 22 days per month in order to receive payment for that person.  These services are performed with our direct services staff and are our main funding source for our IRA program.

11. Question: What types of recreational opportunities are available?
11.
Answer:  Individuals are free to participate in a wide variety of recreational activities.  Each residence develops plans to assist individuals in accessing community events such as movies, concerts, sporting events, picnics, swimming, theater shows, golfing, fairs, camps, etc.  Many individuals participate in bowling leagues, Special Olympics, and the Leisure Center.  There are associations that offer organized trips to places within the United States and internationally that some individuals take advantage of.  These trips can be expensive and to save enough money is a goal that many people participate in.  Just about anything is possible in the area of recreation.  If you have a strong interest in something we can try to make it happen.

12. Question:  Will my family member or I be able to work?
12. Answer:
  There are opportunities to work and earn money.  It depends on the person’s ability and desire to be employed.  Some individuals are employed at sheltered workshop settings.  Others work in the community with assistance from Employment Services.  Still others have obtained their own jobs in the community without assistance and are very successful.

13. Question:  Will my family member or I have spending money?
13. Answer:
  Each person receives a monthly personal allowance based on their benefits, OMRDD mandates, and the representative payee if other than The Arc.  This money may be used for recreational expenses, “pocket money”, and items that the individual chooses to purchases.  If a person works, they would also have earnings from their job.  A plan is developed with each person to determine how much money they can handle and that amount is given to the person at an established frequency.  Some individuals are very independent and can take care of their own finances with little or no assistance.

 

back to top