The Arc is able to provide coordination of services for adults and children with disabilities.

Enroll with the Arc as your (MSC) provider

Assist person with intellectual and developmental disabilities in gaining access to necessary services and supports appropriate to the needs of the individual.

An Inspirational Story

Read about the success of individuals The Arc's Service Coordinators have helped to support.

A Medicaid Service Coordinator (MSC) is a qualified professional who provides assistance, support and guidance to people with developmental disabilities. An MSC helps people strive for the highest quality of life, focusing on assisting each person to achieve his or her unique goals and desires including but not limited to: choice of home; meaningful work and/or community activities; social and leisure activities; meaningful relationships; and access to services and supports that promote optimal health.

Service Coordinators promote the concept of informed choice, individualized services and supports, individual satisfaction through the use of a person centered planning approach in assisting in developing , implementing and maintaining an Individualized Service Plan.

As one of the largest providers of Service Coordination in the Central New York area, we are committed to providing individuals and families with tailored service delivery based on an individual’s needs and life goals. We want to ensure an individual’s health, safety and a great quality of life.

Examples of what Service Coordinators do:

  • Help the person with developmental disabilities make informed choices
  • Focus on the aspirations of the person and assist with reaching his or her personal goals
  • Promote activities which will increase the individual’s independence and life satisfaction
  • Advocate for individuals in all settings to protect and uphold their individual rights
  • Take reasonable steps to ensure the individual’s health and safety needs are met
  • Assist in securing and maintaining benefits and resources (i.e., Medicaid, SNAP, Social Security, etc.)
  • Find, refer and assist with securing needed waiver services or non-waiver services that will meet individual needs
  • Monitor and evaluate services with the person and their support team
  • Make referrals for various housing options and residential services
  • Assist individuals in having meaningful community recreational and social activities

Our Mission

Our Mission is to enable persons with disabilities and their families to achieve their potential through self‐determined goals in partnership with the Agency. We will provide leadership in our community to develop the necessary human and financial resources to fulfill this mission.


Oneida County
245 Genesee Street
Utica, NY 13501

Lewis County
6318 West Main Street, PO Box 126
Turin, NY 13473

Frank Coluccio, Director
Phone: 315-272 -1654

June Cooney, Administrative Assistant
Phone: 315-272-1665

Team Leaders
Rose Joseph: 315-272-1656
Erica Grande: 315-272-1663
Chancy Lewis: 315-272-1669
Erin Largett: 315-348-4253