The MSC department at the Arc has a dedicated staff that will assist the person with a developmental disability and their families navigate through the eligibility process. This person will assist:

  • With gathering all the documentation needed to obtain eligibility
  • Navigating through the OPWDD Front Door process
  • With obtaining Medicaid eligibility

Medicaid Service Coordination (MSC) Eligibility:

In order to receive MSC a person must meet the following criteria:

  • The person must be enrolled in Medicaid;
  • The person must have a documented diagnosis of a developmental disability prior to age 22;
  • The person, or an individual authorized to give consent on behalf of the person, must choose to receive MSC;
  • The person can not be enrolled in any other comprehensive long-term care service which includes service coordination.

For more information on eligibility, please contact:

In Oneida County: Erica Grande, Team Leader: 315-272-1663 or Nicole Diamond, Outreach Coordinator: 315-272-1595

In Lewis County: Erin Largett, Team Leader: 315-348-4253

How do you apply for MSC?

The MSC department also has a dedicated staff that will assist a person that meets the eligibility requirements for MSC through the application process. This person will:

  • Complete the applications for MSC and Waiver services and ensure approval for these services
  • Complete the initial Individualized Service Plan (ISP)
  • Provide a continuum of uninterrupted services until a permanent service coordinator can be chosen

For more information on the MSC Intake process, please contact:

In Oneida County: Erica Grande, Team Leader: 315-272-1663 or Brien Young, Intake Coordinator: 315-272-1662

In Lewis County: Erin Largett, Team Leader: 315-348-4253

What is the purpose of MSC?

The purpose of MSC is to provide assistance in developing, arranging, coordinating, monitoring and creating a package of multiple services to meet an individual’s need for services to ensure they live a successful life according to their dreams and desires.

The Service Coordinator will:

  • Work with an individual and their family to explore what they want and need in life and then assist them in getting it
  • Work in partnership with the person and their family to develop, implement, and maintain the person’s Individualized Service Plan
  • Work for the individual to find resources, services, and supports that the person wants or needs
  • Make sure all providers are working towards achieving the person’s desired outcomes.

What is an ISP?

An ISP is a personal plan written by the Service Coordinator and is required for all persons enrolled in MSC or the HCBS Waiver. It contains information describing the person, identifying the person’s dreams and desires, and specifies the service and supports to achieve them. The ISP is developed using a person-centered approach to planning with the person being the focus of all planning activities. The content of the ISP is based upon discussions with the person, person’s family and/or advocate, service providers and others who know the person best. The ISP must be reviewed once every six months.

Where and how often will an MSC meet with me?

The Service Coordinator must meet with the person, face-to-face, at least three times per year or more as needed to meet the person’s needs. These contacts can be provided at the person’s home, day program, or at any place designated by the person receiving MSC.

The MSC service coordinator is required to conduct a face-to-face home visit at least once per year.