Quality & Compliance

Quality & Compliance

Compliance and Quality

The Arc, Oneida-Lewis’ Corporate Compliance and Quality department ensures that the programs and services provided to the individuals supported are of the highest caliber and are provided in accordance with state and federal regulations. The Arc, Oneida-Lewis is committed to providing high-quality services with the highest degree of integrity.

If you have a suggestion, idea, comment, concern, or question about improving the quality of services at The Arc, Oneida-Lewis, please contact: Tiffany Bird, Vice President of Compliance and Quality, by calling 315-927-0148 or emailing tiffany.bird@thearcolc.org OR Donna Loveland, Chief Compliance and Quality Officer, by calling 315-420-7393 or emailing donna.loveland@thearcolc.org.

Incident Reviews

All incidents and allegations at The Arc, Oneida-Lewis are investigated thoroughly by the Compliance and Quality staff. Additionally, all incidents are reviewed and tracked, ensuring that every individual supported by Arc is done so in a safe and healthy environment.

The Office of People With Developmental Disabilities (OPWDD) "Learning About Incidents" brochure describes the incident review process, types of incidents, who is notified, and how an incident is investigated.

Effective June 30, 2013, the NYS Justice Center for the Protection of People with Special Needs became operational and provides oversight to certain programs within OPWDD, including many Arc, Oneida-Lewis programs. The Justice Center is committed to supporting and protecting the health, safety, and dignity of all people with special needs and disabilities through advocacy of their civil rights, prevention of mistreatment, and investigation of all allegations of abuse and neglect so that appropriate actions are taken.

Information regarding the Justice Center can be found on its website at: http://www.justicecenter.ny.gov.To report abuse, the Justice Center Hotline is 1-855-373-2122. Information regarding the 624 and 625 Incident Management Regulations can also be found on the OPWDD website: OPWDD Incident Management.

Corporate Compliance

The Arc, Oneida-Lewis’ Corporate Compliance program ensures that The Arc, Oneida-Lewis follows all appropriate federal, state, and local guidelines, as well as the highest of ethical standards. The program ensures adherence to Arc policies, including conflict of interest standards and a system to encourage reporting of violations of law and/or policies and procedures. You may view our Description of Compliance Plan within the Compliance Policies link below.

View our Compliance Policies
All reports are treated with respect and may be made anonymously. No one will retaliate against any person making a report in good faith.

The Arc, Oneida-Lewis maintains an anonymous Compliance Hotline at 315-272-1545.

Internal Audits

All of Arc’s programs receive checks by The Arc, Oneida-Lewis’ Corporate Compliance and Quality department to ensure the integrity of the level of care provided and that all standards, policies, and applicable laws are being followed.

Non-Discrimination Notice

The Arc, Oneida-Lewis complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Non-Retaliation / Non-Intimidation Whistleblower Policy

The Arc, Oneida-Lewis recognizes that a critical aspect of the compliance program is the establishment of a culture that promotes prevention, detection, and resolution of instances of conduct that do not conform to federal and state requirements, as well as the agency’s ethical and business policies. To promote this culture, the agency has established a compliance reporting process and a strict whistleblower/non-retaliation/non-intimidation policy to protect employees, former employees, directors, volunteers, and others reporting problems and concerns in good faith from retaliation. Any form of retaliation or retribution can undermine the compliance resolution process and result in a failure of communication channels in the organization.


The Arc, Oneida-Lewis’ Corporate Compliance and Quality department ensures that our agency strictly adheres to the federal Health Insurance Portability and Accountability Act, also known as HIPAA. In addition, our privacy policies protect the confidentiality of health information for everyone we serve.

Notice of Privacy Practices

A leader in services for people with developmental disabilities since 1954